At khelabet, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect from players in Bangladesh, why we collect it, how it is used, and the rights you hold over your own information at all times.
All data transmitted between your device and the khelabet platform is protected with industry-standard SSL/TLS encryption, ensuring your personal and financial information cannot be intercepted in transit.
khelabet does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Data sharing is strictly limited to service partners essential to platform operations.
As a khelabet player, you retain the right to access, correct, or request deletion of the personal data we hold about you at any time, subject to our legal obligations and responsible gaming commitments.
khelabet uses cookies and similar tracking technologies solely to improve your platform experience, ensure session security, and measure site performance. We do not use cookies to build external advertising profiles.
khelabet retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data is not stored indefinitely after closure.
Our support team is available 24 hours a day, seven days a week (Bangladesh Standard Time, UTC+6) to handle any privacy-related queries, data access requests, or concerns you may have about how khelabet processes your information.
khelabet collects personal data from players in Bangladesh through several channels: directly from you when you register an account or contact support, automatically through your use of the platform, and in limited circumstances from third-party verification or payment service providers. We collect only the data that is necessary for the purposes described in this Privacy Policy.
When you create a khelabet account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. You will also create a username and password, which are stored in encrypted form and are never visible to khelabet staff.
As part of our Know Your Customer (KYC) obligations, khelabet may collect copies of government-issued identity documents such as your National ID card, passport, or driving licence. We may also request proof of address documents such as recent utility bills or bank statements. These documents are used solely for the purposes of verifying your identity, confirming you meet the 18+ age requirement, and complying with applicable anti-money laundering obligations.
khelabet collects records of all financial transactions conducted through your account, including deposit and withdrawal amounts, dates, methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction reference numbers. We do not store full card numbers or mobile banking PINs — these are processed directly by the respective payment service providers using their own secure infrastructure.
When you use the khelabet platform, we automatically collect certain technical and behavioural data. This includes your IP address, device type, operating system, browser type and version, pages visited, games played, bets placed, session duration, and click-path information. This data helps us improve the platform experience, detect fraudulent activity, and ensure our services function correctly for players across Bangladesh — including those accessing khelabet from Dhaka, Chittagong, Sylhet, Rajshahi, and other regions.
If you contact khelabet support via email, live chat, or any other channel, we retain records of those communications including the content of messages, the date and time of contact, and any resolution or action taken. This helps us maintain service quality and resolve any recurring issues effectively.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, national ID, passport | Provided by you at registration or KYC |
| Contact Data | Email address, mobile number, residential address | Provided by you at registration |
| Financial Data | Transaction history, payment method type, amounts | Generated automatically through account activity |
| Technical Data | IP address, device info, browser type, session data | Collected automatically via platform cookies and logs |
| Behavioural Data | Games played, bets placed, pages visited, time spent | Collected automatically through platform interactions |
| Communications Data | Support chat records, email correspondence | Collected when you contact khelabet support |
khelabet uses the personal data it collects for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following describes the primary ways in which khelabet uses your personal information.
khelabet does not sell or rent your personal data to third parties. We share your data only where it is strictly necessary to deliver our services, comply with legal obligations, or protect the legitimate interests of khelabet and its players. The following categories of third parties may receive your data in limited, controlled circumstances.
When you make a deposit or withdrawal on khelabet, the relevant transaction data is shared with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard — solely for the purpose of processing that specific transaction. These providers operate under their own privacy policies and are independently responsible for the data they handle in connection with payment processing.
khelabet may engage third-party KYC and identity verification service providers to assist with confirming player identity and age. These partners process only the data necessary for verification and are contractually bound to handle that data securely and in accordance with applicable data protection standards.
khelabet works with third-party technology providers who supply infrastructure services including cloud hosting, game content delivery, and platform analytics. These providers act as data processors operating under strict data processing agreements and may only use your data as directed by khelabet for the specific purpose of delivering their contracted services.
khelabet may disclose your personal data to competent legal, governmental, or regulatory authorities where required to do so by law, court order, or regulatory directive. In such circumstances, khelabet will disclose only the minimum data required to satisfy the applicable legal obligation.
In the event that khelabet undergoes a corporate restructuring, merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. In such circumstances, khelabet will notify affected players via the contact details associated with their account and will ensure that any successor entity is bound by privacy obligations no less protective than those set out in this policy.
khelabet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain a full and accurate record of your account activity, and to comply with applicable legal and regulatory obligations. The following retention periods apply to the main categories of data held by khelabet.
As a khelabet player, you have a number of rights in relation to the personal data we hold about you. khelabet is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] — please note this is a text-only address and not a clickable link.
khelabet employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, khelabet applies industry-standard best practices to minimise risk at every level of our infrastructure.
All data transmitted between your device and khelabet is encrypted using SSL/TLS protocols. Sensitive data at rest — including KYC documents, account credentials, and financial records — is stored using AES-256 encryption. Access to production databases and systems is restricted to authorised khelabet personnel only, using role-based access controls and multi-factor authentication. Our platform infrastructure is hosted on secure, access-controlled servers and is subject to regular security audits and penetration testing.
khelabet staff who handle personal data are trained in data protection best practices and are bound by confidentiality obligations. Access to player data is granted on a strict need-to-know basis. khelabet maintains internal data protection policies that govern how personal data is collected, processed, stored, and disposed of, and these policies are reviewed on a regular basis.
In the event of a personal data breach that poses a risk to affected players, khelabet will take immediate steps to contain the breach, assess its scope and impact, and notify affected players without undue delay. We will provide clear information about the nature of the breach, the data affected, the likely consequences, and the measures khelabet has taken or proposes to take to address it.
khelabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players by email to the address associated with their khelabet account and by posting a prominent notice on the platform. The effective date at the top of this Privacy Policy will be updated to reflect the date of the most recent revision.
Your continued use of the khelabet platform following the publication of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the revised policy, you should cease using the platform and may request account closure by contacting khelabet support.
The khelabet platform is strictly for adults aged 18 and above. khelabet does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data to us, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on khelabet, please notify us immediately at [email protected].
The khelabet platform does not contain links to third-party websites for general browsing purposes. Any links present on the platform connect to pages within the khelabet domain only. khelabet is not responsible for the privacy practices of any external websites that players may independently navigate to outside of the khelabet platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which khelabet handles your personal data, please contact our dedicated privacy support team. Our contact email address is [email protected] — this address is displayed as plain text only and is not a clickable link. Our support team is available 24 hours a day, seven days a week, Bangladesh Standard Time (BST, UTC+6). We aim to respond to all privacy-related queries within 5 business days.
Our support team is available around the clock to address any privacy concerns. You can also explore our FAQ, review our Terms & Conditions, or visit the Responsible Gaming page.
Visit Our FAQ Terms & Conditions Responsible Gaming